Ordering your lovely printed mugs is easy:
Have a look around our website - we supply a fab range of the most popular mug styles available here in the UK. And what we don't have shown here, we can probably get for you. With minimum order quantities starting at just 72 mugs (some mug styles have a higher minimum order e.g. ColourCoat "CC" Mugs), you're sure to find something to suit.
Once you've chosen a mug style, please proceed to step 2 below.
Simply send us an email attaching your artwork or logo and indicate the mug style you like, the quantity you're looking for and if you have a deadline (and what it is). We'll then reply with a quote for your specific enquiry. We aim to reply on the same day (Monday to Friday, excluding public holidays - quote requests received after 3pm may not be sent until the following working day).
If you're happy with our quote and would like to proceed with you order, simply reply to our quote email confirming this (if you amend the quantity, mug style or print method at this stage we will need to requote for you) along with your company address for invoicing and the delivery address, if different. Our sales team will then issue your proforma invoice by email. Please note that payment is required before any further work is carried out unless you have an account with us.
We will consider opening an account for repeat customers after their third order, which will allow up to 30 days to pay from the date of ordering. This will be subject to a credit check and will be re-appraised with each order.
Schools need only supply an official purchase order for this.
You can either supply your own artwork using the appropriate template for the mug you want (download from the chosen mug page) or we can help tp assemble your artwork as long as you can supply good quality/high resolution images for your design (particularly your logo). We do not charge for this as part of your order†.
Our sales team will work with you to get your artwork ready for production. Once artwork is finalised we will produce and send you a PDF proof of your design (includes a preview image of what your mug will look like). If you're happy with the proof you simply need to email back "APPROVED" to proceed to production. If you decide to make adjustments after a proof has been supplied, a second proof will be supplied free of charge. Subsequent proof changes will be charged at £15.00 (ex-VAT) per proof. The reason for this is that producing a PDF proof is a rather involved process and takes time so it's better to have your artwork layout completely finalised prior to proofing.
† - Whilst we do not charge for artwork assistance as part of an order, we do reserve the right to charge for time spent in the event of order cancellation (charged at a rate of £60.00 (ex-VAT) per hour spent or part thereof).
Sit back and wait for your lovely mugs to be delivered to your door. Production times vary from around 10-15 working days, depending on the mug style. Some mug styles can be produced on an express service (from proof approval) but additional surcharges will apply in these cases.
On delivery, please check boxes for signs of damage. With ceramics, breakages do occur during delivery from time to time and it's important that you let us know within